Exchange your order
Exchange and Damage policy
If you received an order and your jar was broken
your order was shipped usps priority mail. all orders have usps insurance of a minimum 75.00
you can file a claim with the carrier for reimbursement of any damaged jars
we do not exchange our coconut butter your product is a food item
if your parcel is lost by the shipping carrier please contact the shipping carrier for insurance claims all orders are shipped with insurance coverage for any damage by the shipping carrier
we are not held responsible for lost or stolen parcels from your doorstep contact your shipping carrier and file a claim for any theft issues
if your parcel is lost by usps we do not cover that issue. you have insurance coverage by the shipping carrier who lost or damaged your order
all sales are final